Terms and Conditions RM Win — Complete Platform Usage Guide

Welcome to rm win. This Platform is operated and managed by a responsible company under a valid operating licence. These Terms and Conditions ("Terms") govern your use of the website, mobile app, and all services provided by rm win (collectively referred to as the "Platform").

By registering an account, accessing, or using any part of the rm win Platform, you confirm that you have read and fully understood these Terms and agree to be bound by all provisions contained herein. If you do not agree with any part of these Terms, you are advised not to use the rm win Platform.

These Terms shall be read together with Privacy Policy and Responsible Gaming Policy rm win, which also forms part of the overall agreement between you and rm win.

To register and use the rm win Platform, you must meet all of the following eligibility requirements:

• Age 18 years and above on the date of registration.
• An individual and not a company or corporate entity.
• Not located in any region or jurisdiction where use of this platform is prohibited by local law.
• Having full legal capacity to agree to these Terms.
• Not previously suspended or banned from the rm win platform.

During registration, you are required to provide truthful, accurate, and complete information including your full name as per your identification document, a valid email address, and an active mobile number. Providing false information may result in immediate account termination and forfeiture of any remaining balance.

Once your rm win account is successfully registered, you are fully responsible for all activities that occur under that account. This includes all wagering, financial transactions, and any changes to account information.

Password Confidentiality: You are required to keep your account password confidential at all times. rm win will never ask for your password via email, live chat, or any other communication channel. If you suspect unauthorized access to your account, contact the rm win support team immediately.

KYC Verification: To process withdrawals, rm win requires identity verification (KYC) involving the submission of a valid Malaysian identity card image. This is an industry-standard process to prevent fraud and money laundering. KYC is completed once and remains active for the lifetime of your account.

Information Update: If any of your personal information changes (such as your phone number or email), please update your records in your rm win account as soon as possible to avoid any service disruption.

All financial transactions on the rm win Platform are conducted in Malaysian Ringgit (MYR). rm win supports the following payment methods:

• DuitNow (instant bank transfer)
• FPX (Financial Payment System)
• Touch 'n Go eWallet
• GrabPay
• Boost

Deposit: The minimum deposit is RM 30 per transaction. Deposited funds will be credited to your rm win account within 5–10 minutes after payment is confirmed by the system.

Withdrawal: The minimum withdrawal is RM 50 per request. Withdrawals are processed within 15 minutes for members who have completed KYC. Withdrawal requests subject to additional review may take up to 24 hours.

Rm win reserves the right to suspend or reject withdrawal requests that raise suspicion or involve accounts under investigation. Any taxes or fees charged by third-party banks or e-wallet providers are the member's sole responsibility.

Rm win offers various promotions and bonuses to members from time to time. All bonuses and promotions are subject to specific terms and conditions stated on the Promotions. The following general terms apply to all rm win bonuses:

• Each account is eligible to claim each promotion once only, unless otherwise stated.
• All bonuses are subject to rollover requirements before withdrawals are permitted.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Rm win reserves the right to void any bonus found to have been claimed fraudulently.
• The use of automated software (bots) to fulfil rollover requirements is strictly prohibited.
• Bonuses with unfulfilled rollover requirements will expire 14 days from the date of credit, unless otherwise stated.

All games available on the rm win Platform are operated by licensed third-party game software providers. The specific rules for each game are stated within the game itself, and members are responsible for understanding those rules before playing.

Game Fairness: All games use a Random Number Generator (RNG) that has received independent certification to ensure game outcomes are fully random and fair. rm win has no control over individual game outcomes.

Technical Disruption: In the event of a technical disruption during a gaming session, rm win will endeavour to resolve the situation fairly based on system transaction records. However, rm win is not liable for losses caused by internet or device issues on the player's end.

Final Results: Game results recorded in the rm win system are final. Any disputes regarding game results must be submitted to the rm win support team within 48 hours of the game date in question.

Rm win members are required to conduct themselves in a polite and responsible manner at all times while using the Platform. The following actions are strictly prohibited:

• Using the Platform for any illegal or unlawful purpose.
• Using automated software, bots, or any tools that provide an unfair advantage.
• Attempting to hack, attack, or disrupt the technical infrastructure of rm win.
• Communicating with staff or other members using offensive language, threats, or harassment.
• Sharing or selling a rm win account to another party.
• Engaging in any form of money laundering through the rm win Platform.
• Exploiting any bugs or system vulnerabilities for unauthorized gain.

Violation of any of the above provisions may result in account suspension or closure, forfeiture of bonuses and wins, and legal action where necessary.

Rm win reserves the right to suspend or close any member's account, at any time and without prior notice, if:

• A breach of any provision of these Terms has occurred.
• There is suspicion of fraud, abuse, or illegal activity.
• The registration details provided were found to be false or inaccurate.
• Account inactive for more than 12 consecutive months.
• Upon request by a competent authority.

Voluntary Closure: Members who wish to voluntarily close their account may contact the rm win support team. Any valid account balance (excluding bonuses with unfulfilled rollover requirements) will be processed for withdrawal once all security checks are completed.

Inactive Account: Accounts inactive for more than 12 months may be subject to a monthly administration fee. rm win will send a notification to the registered email before any fee is applied.

Rm win is committed to protecting the privacy and personal data of every member. All information you provide to rm win is collected, processed, and stored in accordance with Privacy Policy our comprehensive.

Your personal data is protected by 256-bit SSL encryption, the highest security standard in the industry. rm win will not sell, rent, or share your personal data with third parties for marketing purposes without your consent.

Rm win may share certain information with relevant authorities when required by law, or for fraud prevention and Platform security purposes. This is standard practice in the financial services and online entertainment industry.

The rm win Platform is provided on an "as is" basis. To the extent permitted by applicable law, rm win makes no warranties, express or implied, regarding:

• The continuity, reliability, or timeliness of the Platform's services.
• The suitability of the Platform for any particular purpose.
• Any losses arising from technical disruptions beyond rm win's control.

Rm win is not liable for any indirect, incidental, or consequential losses suffered by members in connection with the use of the Platform, including but not limited to financial losses resulting from game outcomes.

Rm win reserves the right to modify, amend, or update these Terms at any time without prior notice. The most current version of the Terms will always be available on this page and will indicate the date of the latest update.

When significant changes are made, rm win will notify all members via their registered email and/or through in-Platform notifications. It is your responsibility to review these Terms periodically.

Continued use of the rm win Platform following any changes to these Terms will be considered your acceptance of the updated Terms. If you do not agree with the amended Terms, you must stop using the Platform and close your account.

If you have any questions, concerns, or disputes regarding these Terms and Conditions, the rm win team is ready to assist you:

• Live Chat: Available 24/7 directly through the rm win Platform
• Email: [email protected] (response within 24 hours)
• FAQ: Visit FAQ page for answers to frequently asked questions

For disputes that cannot be resolved through standard support channels, you may submit a formal complaint via email with full details of your case. rm win is committed to resolving all disputes fairly and transparently within 7 business days.